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When you’re using technology to make your customer experience better, you’ve always got to be on the lookout for “The Next Big Thing.”

The next tool, the next strategy, the next technique that gives you a competitive edge.

Huge topics being discussed in CX right now are artificial intelligence (AI), machine learning and predictive analytics. But when should you take the plunge?

Join CX futurist Blake Morgan and CloudCherry's Rose Bentley as they take you on a guided journey into the future of CX. 

You’ll come away with plenty of case studies on AI and machine learning and how these technologies are being used to predict outcomes for driving highly personalized customer experiences.

This webinar is not only timely, but a must-see for anyone involved in customer experience management programs.

Powering The Future With Personalized Customer Experiences

  • The outlook for artificial intelligence and the many ways it can power your future customer experience
  • The power of artificial intelligence and machine learning to predict outcomes
  • Case studies of how predictive analytics can create more tailored and personalized experiences for your customers

In this webinar you'll learn:

Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist currently working on her second book with HarperCollins on customer experience. Her first book is “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She has worked with Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Verizon and many more. Blake is adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She lives in the Bay Area with her husband, daughter and their two dogs.

Blake Morgan

Rose Bentley brings more than 10 years of leadership expertise in Customer Experience, most recently leading Revenue & Customer facing channels for Satmetrix, the co-founders of the Net Promoter Score. Rose now serves as SVP – Sales & GM – North America for CloudCherry.

Rose Bentley