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Breaking the Status Quo of CX

  • Hacks, tips, and tricks for your CX program
  • How to break through the survey mentality
  • How to think of customers as an asset
  • How to break the NPS addiction
  • What CX Magic buttons are and how to use them to drive higher volume and a higher quality of customer feedback data than ever before

Watch our fireside chat and learn:

Nate Brown

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Nate is the Co-founder of CX Accelerator.  While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems.  From authoring and leading a Customer Experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community.  Follow him on Twitter using handle @CustomerIsFirst.

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A Fireside Chat with Nate Brown
& Vinod Muthukrishnan

Vinod is the CEO of CloudCherry, helping businesses measure and deliver customer delight. He previously spent seven years at sea as a First Officer before running Global Sales at Market Simplified. Based in Salt Lake City, Vinod enjoys cricket and expanding his library of leadership and P.G. Wodehouse books.

Vinod Muthukrishnan

CX is not what it was 5 years ago. Today everyone has a formula for CX, but nothing seems to work. We have the tools and the technology but yet we don’t see much success. 

Join Vinod and Nate as they discuss how to break through the barriers and mistakes that have been a brick wall to the CX space for so very long— and how to change the dynamic to create greater opportunity for success.  Don't miss this 'must see' webinar. It's a great ride! 

Throwing Out the Playbook!